The Top 5 Document Management Issues and How to Address Them

man reviewing documents

What is document management system? Management of documents is an important part of your business’s workflow. If there is a problem with the document management system, you can bet your company will suffer. When your employees spend time digging through hundreds of files, it means they’re unintentionally putting off other tasks unintentionally. Consider how much time they could save if they could find any version of a document more quickly and easily.

The inability to keep track of file versions isn’t the only issue with electronic document management. What other issues are obstructing your company’s document flow, and how can you effectively address them?

1. The wrong mindset when it comes to document management

office 365 tools

Your company’s digital transformation necessitates a shift in document management strategy. Working with Word, Excel, PowerPoint, and PDF files is what traditional DM entails right now. Businesses, on the other hand, can use a document-free environment to replace multiple separate files.

2. Document organization: Works created in collaboration


When only one person works on a document, it’s a rare occurrence. When the entire team is working on the same document, demanding tasks necessitate collaboration. 

Communication, editing, comment tracking, reviewing, and version control are all part of this process. All of these operations are so small that they barely fit into word processors. Some DM solutions allow you to use a variety of applications that include full-featured editing tools. 

Off-the-shelf DM solutions lack the necessary tools for collaborative projects. There are currently no electronic document management systems that combine document review with instant messaging and e-mail communication. If you require those features, you must contact a software provider. 

IT professionals can design a custom document management solution that fits your company’s workflow perfectly.

Recommended Reading: Advantages of the electronic document management system.

3. Support for document management with electronic signature

E-signature support provides legal access as well as the ability to work with documents. This feature, however, necessitates compliance to local laws. Even within a single country, the rules governing e-signature issues are frequently inconsistent. 

Different mobile devices and software platforms, such as Windows, OS X, Linux, and others, should be supported by the document management system.

Users will appreciate the ability to sign electronic documents outside of the app window. A full e-signature service on desktop or mobile browsers will give the document management solution more “points.” You can also use e-signature services provided by third parties. These services will provide you with the flexibility and versatility you require.

4. Search within the company

search bar

One of the most sought-after features of a document management system is an effective corporate search. As a result, make sure the corporate search system meets the following requirements:

  • Coverage of all indexes for local, network, and remote storages
  • Support for natural language
  • Spelling correction and suggestions
  • Search results are categorized and clustered.


Search modules have been replaced by question-answering systems based on semantic and linguistic analysis technologies. These systems not only find information, but also select the most relevant answer in natural language to a user’s question.

5. Customization of an electronic document management system (EDMS)

You operate in a competitive and fast-paced business environment. On the one hand, business processes must be updated and adjusted on a regular basis to reflect changes in the market or within the company. 

On the other hand, updating these system processes, such as document live circle, paper flow, content approval, and review, is difficult. As a result of this situation, it is difficult for a modern EDMS to adapt to the changing business environment. It becomes the reason why employees may begin to disregard the use of the system. 

Before designing your future EDMS, make sure to include the ability to upgrade the system easily and quickly. Users should be able to adjust the document flow quickly in response to changing circumstances.

Final thoughts

The process of information being distributed across various applications, such as email, messengers, local document storages, and corporate document databases, causes a slew of corporate file management issues. 

It is more practical to consolidate all of your company’s information into a single directory. Different methods of information transfer, such as email, cloud storage, and various messengers, make it impossible to keep track of all document versions, indexing, searching, and information update activities.

Even if you have a complex corporate EDMS, corporate documents management practice shows that a portion of valuable information will still be stored outside the system. Under the supervision of IT experts, implement a user-friendly off-the-shelf EDMS. 

The effectiveness of a document management process will be improved with professional assistance. The development of a custom documents management system that meets your company’s needs while also taking into account the issues discussed in the article is a great option.