Alcero offers managed services for the ongoing management – acquisition, licenses, operation, support and maintenance – of infrastructure, systems and applications. More specifically, these services include the following:

  • Management of licenses and software vendors
  • Acquisition and upgrade of hardware and equipment vendors
  • Network management
  • Security management
  • Helpdesk management including incidents, problems and requests
  • Preventive maintenance of applications
  • Application updates and minor improvements
  • Estimates for major improvements or acquisition of new systems and applications
  • Technology watch / lookout
  • Evolution of IT tactical and operational plans

A managed services contract is essential for the optimal operations of a client’s system and applications. Additionally, it is an indispensable tool for the evolution of IT solutions and the resolution of IT-related issues. With a managed services contract, the organization has fast and efficient access to multidisciplinary experts who can resolve issues, optimize solutions and provide evolution services.