Alcero offers managed services for the ongoing management – acquisition, licenses, operation, support and maintenance – of infrastructure, systems and applications. More specifically, these services include the following:
- Management of licenses and software vendors
- Acquisition and upgrade of hardware and equipment vendors
- Network management
- Security management
- Helpdesk management including incidents, problems and requests
- Preventive maintenance of applications
- Application updates and minor improvements
- Estimates for major improvements or acquisition of new systems and applications
- Technology watch / lookout
- Evolution of IT tactical and operational plans
A managed services contract is essential for the optimal operations of a client’s system and applications. Additionally, it is an indispensable tool for the evolution of IT solutions and the resolution of IT-related issues. With a managed services contract, the organization has fast and efficient access to multidisciplinary experts who can resolve issues, optimize solutions and provide evolution services.
Assessment of your IT support
Incidents handled one at a time, licences renewed without review, updates applied whenever someone remembers — IT support costs more when it is reactive. Write to us and let’s discuss it.
- Licence and vendor management
- Ongoing operation, support and maintenance
- Monitoring and system updates
- Infrastructure, workstations and applications
Direct line — 514 316-5064