![Support blue polygon](https://alcero.com/wp-content/uploads/2020/07/blue-polygon-scaled.jpg)
In order to simplify support requests and serve you better, we use a ticket-management system. Each support request is assigned a unique ticket number that allows you to monitor progress and answers online. You must provide a valid email address in order to submit a support ticket.
![Support support](https://alcero.com/wp-content/uploads/2020/09/support.png)
NEW TICKET
Please provide as much detail as possible so that we can best assist you. To update an open ticket, please log in.
New TicketCHECK THE STATUS OF A TICKET
We keep support tickets for at least 30 days. Tickets can stay open longer. Click on the following link to display an existing case.
Check Status![Support technical_support](https://alcero.com/wp-content/uploads/2020/09/technical_support.png)