Alcero offers managed services for the ongoing management – acquisition, licenses, operation, support and maintenance – of infrastructure, systems and applications. More specifically, these services include the following:
- Management of licenses and software vendors
- Acquisition and upgrade of hardware and equipment vendors
- Network management
- Security management
- Helpdesk management including incidents, problems and requests
- Preventive maintenance of applications
- Application updates and minor improvements
- Estimates for major improvements or acquisition of new systems and applications
- Technology watch / lookout
- Evolution of IT tactical and operational plans
A managed services contract is essential for the optimal operations of a client’s system and applications. Additionally, it is an indispensable tool for the evolution of IT solutions and the resolution of IT-related issues. With a managed services contract, the organization has fast and efficient access to multidisciplinary experts who can resolve issues, optimize solutions and provide evolution services.